Customer Service Executive

19/01/2017 , 11:19 AM

Customer service represents the link between customers and internal processes. The position to be assigned should rely on foreign language skills and communication strength.

Customer Service Executive

Customer service represents the link between customers and internal processes. The position to be assigned should rely on foreign language skills and communication strength.

Responsibilities:

  • Manage assigned customer accounts
  • Internal communication with engineering, purchasing and planning teams to ensure the customers' demands are met and surpassed
  • Handle all communications with your customers, via phone, e-mail and face-to face visit
  • Organize customer visit: presentation etc.
  • Using the SAP system to process customer orders, including: 
    • Quotations
    • Frame Contracts
    • Order Confirmations
    • Order Follow Up (inter-departmental communication)
    • Shipment Planning
    • Open Order Management
    • Forecasting/Order Projections
  • Prepare documents and correspondence for RMA, credit note and service complaints
  • Develop new business opportunities with current accounts and assist with customer acquisition
  • Assist technical sales and engineers on quotations
  • Follow-Up on quotes to ensure that quotations turn into orders
  • Track on-time delivery statistics and incoming orders from assigned customers.
  • Maintain positive relationships with customers to ensure high customer retention

 

Qualification:

 

  • At least Bachelor’s Degree in Business Administration or Engineering
  • Background in Electronics would be an advantage.
  • Experience in customer service / sales 2-3 years will be advantage.
  • Strong communication skills.
  • SAP knowledge would be advantage. 
  • Excellent command of French and German (both written and spoken)