Customer Service Executive

18/02/2020 , 08:19 AM

Customer service represents the link between customers and internal processes. The position to be assigned should rely on foreign language skills and communication strength.

Responsibilities:

  • Manage assigned customer accounts
  • Internal communication with engineering, purchasing and planning teams to ensure the customers' demands are met and surpassed
  • Handle all communications with your customers, via phone, e-mail and face-to face visit
  • Organize customer visit: presentation etc.
  • Using the SAP system to process customer orders, including: 
    • Quotations
    • Frame Contracts
    • Order Confirmations
    • Order Follow Up (inter-departmental communication)
    • Shipment Planning
    • Open Order Management
    • Forecasting/Order Projections
  • Prepare documents and correspondence for RMA, credit note and service complaints
  • Develop new business opportunities with current accounts and assist with customer acquisition
  • Assist technical sales and engineers on quotations
  • Follow-Up on quotes to ensure that quotations turn into orders
  • Track on-time delivery statistics and incoming orders from assigned customers.
  • Maintain positive relationships with customers to ensure high customer retention

Qualifications:

  • At least Bachelor’s Degree in Business Administration or Engineering
  • Background in Electronics would be an advantage.
  • Experience in customer service / sales 2-3 years will be advantage.
  • Strong communication skills.
  • SAP knowledge would be advantage. 
  • Excellent command of French and/or German (both written and spoken)

 

Please apply here and mention Customer Service Executive in your application.